Completed orders are usually dispatched the next working day between Monday to Friday, except Bank Holidays, for all goods that are in stock. If any part of your order is temporarily out of stock and dispatch is anticipated to be delayed at all, we will contact you by email.
Standard UK Free Delivery is via our delivery partner myHermes and usually delivered within 3-5 days from dispatch. Other UK Delivery Services are provided - please add the desired products to your basket and an available delivery service will be shown.
We offer competitive worldwide delivery rates. For pricing, our system will calculate the weight of your order and show the delivery cost. If the system is unable to generate a delivery cost please feel free to contact us directly at firstname.lastname@example.org for a shipping quote. All orders must be signed for at the address to which it is shipped
If you wish to return anything bought from our online store, we'll be happy to refund or exchange a product providing it's in fully resalable condition. Returns should be made within 30 days of purchase and in original, undamaged packaging and still in original wrapping. Please note the buyer is responsible for returning products and this must be done at the buyer’s cost. We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).
You can use an online service such as myHermes, Collect+ to send your return to us by dropping it off to a shop local near you.
Returns must be sent to:
32-38 Marsh Lane
If your purchase has been made via marketplaces such as eBay and Amazon, then the above procedure will still need to be followed as well as creating a return via the marketplace of original purchase.